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FAQs

What sets you apart from other organic/natural cosmetic brands?

Our goal is to create products that are not only organic and eco-friendly but also meet the highest standards of effectiveness and quality. That’s why we rely exclusively on the best natural raw materials and use gentle, minimal processing to preserve the full potency of these ingredients.

Unlike many other organic and natural cosmetics brands, we completely avoid fillers like glycerin and instead use natural preservation methods to ensure both the shelf life and effectiveness of our products. Additionally, our oils are not deodorized, so their original structure—and thus the full effect of their ingredients—is retained.

We can proudly say that our products are not only free from harmful synthetic substances, but are also especially effective and gentle for both skin and hair.

Which product is right for my hair?

When choosing the right hair care products, your individual needs and hair type come first. Our wide product range offers different options tailored to various hair types and needs.

If you’re struggling with oily hair or a sensitive scalp, The Essential One - Alkaline Shampoo is the ideal choice. For dry or damaged hair, The Milky One - Care Shampoo is the right solution. If you want to give your hair extra shine, The Chilled One - Shine Shampoo is the perfect option.

In addition to shampoos, we also offer care products like hair cream, hair masks, and conditioners, which can help optimally nourish and care for your hair. We recommend checking the product descriptions to find the best fit for your needs.

If you’re unsure or need advice, just email us at office@trueorganiccosmetics.at or use the contact form.

How many washes do your shampoos last for?

This is essentially difficult to answer since everyone has different hair and shampooing habits.

We recommend 10-15 ml of shampoo per wash. Depending on how often you shampoo, this can last you 1–3 months.

We always recommend a boar bristle brush with your shampoo so you can distribute the natural oils through your hair on the days you don’t want to wash it.

From our experience, this allows you to keep your hair looking beautiful and clean for several days between washes.

How organic are you?

We are proud that our products carry the organic certificate and contain only natural and organic ingredients. The certification ensures that our products meet strict guidelines and standards, which are verified by independent certification bodies. In close cooperation with our suppliers, we guarantee that raw materials are sourced sustainably and organically.

Our goal is to offer our customers the very best products—good not only for their skin, but also for the environment. With this certification, we want to guarantee trustworthy quality while contributing to sustainable practices in the cosmetics industry.

Do your products support hair growth?

Hair growth is primarily influenced by genetic factors but can be supported by external factors such as diet and care. Our products are specifically designed to nourish and care for the scalp and hair to promote healthy and strong hair growth.

A balanced and healthy scalp is crucial for achieving denser and shinier hair. By thoroughly detoxifying the scalp, more hair follicles can be activated, resulting in fuller hair. We focus on high-quality ingredients to ensure our products are not only nurturing but also support optimal hair growth.

Who certified you?

Our products proudly bear the certification of Austria Bio Garantie, one of the strictest certification bodies in Austria. Austria Bio Garantie conducts inspections and certifications for companies that produce products from organic farming and ecological animal husbandry. Our certification ensures that our products meet the rigorous standards of Austria Bio Garantie and are free from harmful chemicals and synthetic additives.

We are especially proud to offer our customers high-quality, certified organic cosmetic products that not only meet their expectations for quality but also the highest ecological standards.

How does the application differ from conventional products?

At True Organic Cosmetics, we aim to provide you with products that are simple and convenient to use. Our products have been formulated to be easy to use, just like traditional ones. If you’re already experienced with conventional products, you won’t notice much difference when using ours.

However, due to the natural ingredients and sustainable packaging, there may be minor differences. We recommend reading the instructions on our packaging carefully before use. If you have further questions about how to use our products, our staff are happy to advise and support you.

Where are your products made?

We are proud that all our products are made in Austria. Our production facility is equipped with state-of-the-art technology to ensure our products are manufactured in a clean and hygienic environment.

Producing in Austria enables us to guarantee that all our products comply with strict EU standards and regulations, and also ensures that the employees benefit from fair working conditions. They are paid according to union rates and are subject to Austrian labor law. For us, it’s not just about product quality, but also the well-being of everyone involved in production. Your satisfaction means a lot to us, and the origin of our products and the fair treatment of our team members play a crucial role in our commitment to quality and transparency.

How long do your products last?

The shelf life of our products varies depending on the type of product and storage conditions. Usually, our products last between 6 and 12 months. To preserve quality, proper storage and observing the period after opening are essential.

We recommend protecting our products from direct sunlight and high temperatures to ensure optimal shelf life. Checking the expiration date on the packaging is also advisable to make sure the product is still in its best condition and safe to use.

We care deeply about the freshness and effectiveness of our products and are confident that by following these recommendations, our customers will have the best possible experience.

How fast will my order arrive?

Your order usually leaves our warehouse within 1-2 business days and is on its way to you.

Shipping times vary depending on the destination. All information can be found here.

How is your price calculated?

Our products are carefully made using high-quality natural and organic ingredients, which are often more expensive than the synthetic ingredients used in conventional cosmetics. We invest in the development and manufacture of our products to ensure they are both effective and safe.

Our commitment to eco-friendliness is reflected in sustainable production methods and environmentally friendly packaging solutions. Our prices therefore reflect our values and dedication to quality, sustainability, and customer satisfaction. Every purchase you make supports not just your skin, but our mutual efforts toward a healthier environment.

What payment methods do you offer?

You can pay with all major credit cards such as Visa and MasterCard. We also offer you the option to pay with PayPal or Klarna Sofort. Please note that all payments are processed securely and encrypted to ensure your data remains safe.

If you have any questions about our payment methods, our customer service team is always available. We’re happy to help and ensure your shopping experience with us is as smooth as possible.